Frequently asked questions
If your question isn't here, get in touch and we'll answer it directly.
Getting started
What do I need to begin?
Just a clear photo of your dog or cat. Face visible, decent light, and your pet as the main subject is all we ask.
Do I need to create an account?
No. You can start straight away, and your design is saved to your browser so you can leave and come back to it.
How is the artwork made?
Your artwork is created with the help of AI from your photo, and you see and approve it before anything is made. The name, dates and message are always typeset by us, not by the AI, so the spelling is exactly what you wrote.
Photos and artwork
What if it doesn't look like my pet?
You see the exact preview before you pay. If it's not right, you can try another version or adjust the details — nothing is printed until you approve it.
What photo works best?
A clear, well-lit photo with your pet's face visible and nothing else as the main subject. Our guide on choosing a photo goes into more detail.
Can I see more than one version before I decide?
Yes. You can try another version if the first preview isn't quite right, up to the limit shown on screen.
Ordering and payment
When am I charged?
Only after you've approved the exact artwork you want printed. You'll never be charged for something you haven't seen and agreed to.
How do I pay?
Securely, by card or wallet, through Stripe. We never see or store your card details.
Can I order as a gift for someone else?
Yes — many people do. You can add their name and dates just as you would for your own pet, and have it delivered directly to them or to you to give in person.
Delivery and care
How long does delivery take?
Once you approve your design, it's made to order in 3–10 business days, then delivered in about 5–8 days across the EU. Delivery is included in the price.
How should I look after my blanket?
Machine wash cold with similar colours on a gentle cycle. Tumble dry low or hang dry. Do not bleach or dry clean.
Returns and guarantee
Can I return it if I change my mind?
Personalised items can't be returned for a change of mind, once approved and made — this is the same across the category, since each one is made specifically for you. If it arrives faulty or doesn't match what you approved, we'll reprint it or refund you.
What if there's a fault?
You're covered by the standard 2-year legal guarantee. See our returns policy for how to get in touch.