Returns

DRAFT — requires review by a Cyprus-qualified lawyer before publication.

Returns & Guarantee — Kept & Co.

Last updated: 21 September 2026

We know these products often mean something. If anything about your order isn't right, we want to fix it — please just get in touch at hello@keptandco.eu with your order number and, if possible, a photo of the problem.

Because your item is personalised, "change of mind" returns don't apply

Every Kept & Co. product is made specifically for you, from the photo and artwork you approved. Under EU and Cyprus consumer law (Law 112(Ι)/2021, s.27(γ), implementing Article 16(c) of the EU Consumer Rights Directive), the usual 14-day "change of mind" right to return an online order does not apply once production has started on a personalised item. We tell you this clearly before you pay, and again when you approve your artwork — so please take your time reviewing the design before you confirm it.

This does not affect your right to a correctly made, working product — see below.

Your 2-year legal guarantee

Separately from the point above, every product you buy from us is covered by the statutory legal guarantee under Cyprus Law 154(Ι)/2021 (implementing EU Directive 2019/771). If your product is defective, damaged in transit, or doesn't match what you ordered — for example, the wrong photo was printed, the artwork doesn't match what you approved, the stitching is faulty, or the blanket arrived damaged — you're covered for 2 years from delivery, at no cost to you.

If a problem shows up within the first 30 days, you can ask us for an immediate reprint/replacement, or to cancel and refund, without further back-and-forth.

After the first 30 days, our normal approach is:

1. We'll reprint or repair it first, free of charge, unless that's genuinely impossible or clearly disproportionate.
2. If a reprint isn't possible, hasn't worked, or would take an unreasonable amount of time, we'll offer a partial refund or a full refund/cancellation instead.

This doesn't cover damage caused by how the product was used or cared for after delivery, or a design choice you approved that you've since changed your mind about (that's covered by the point above, not the legal guarantee).

What isn't covered

• You changing your mind about a design you already approved (see above).
• Minor, expected variation in colour or printing between your screen and the finished fabric — we'll always flag anything that looks likely to cause a mismatch before we print, but small variation is normal with textile printing.
• Damage caused after delivery.

How to make a claim

Email hello@keptandco.eu with your order number, a description of the problem, and a photo if you can. We aim to respond within [X] business days and will talk you through the options above.

Contact

hello@keptandco.eu — Kept & Co. (full seller details and postal address in our Legal Notice).